Privacy Policy

EFFECTIVE DATE: December 15, 2016

Retail Forward, LLC is the legal entity behind RIOT website. For the purposes of this contract “Retail Forward LLC” will be referred to as “RIOT”. RIOT is committed to respecting and protecting the privacy of our Users.

This Privacy Policy, which is part of our overall Terms of Service, covers personal information collected about our Users, which includes users of RIOT (as defined in our Terms of Service), visitors to our web Site (www.riothere.com, or "the Site"), and Consignors to RIOT (who are subject to additional Consignment Terms). In this Privacy Policy, “we”, “us”, “our” and other similar references mean RIOT and “you” and “your” and other similar references mean a specific user of the Site.

Please review this Privacy Policy to better understand our practices as they apply to personal information. By using RIOT Service or accessing the Site, you consent to the data practices described in this Privacy Policy. If you do not agree to this Privacy Policy, or any of the terms in the Terms of Service (including the Consignment Terms if you are a Consignor), you may not continue to use RIOT Service or visit the Site.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may modify this Privacy Policy in our sole discretion. If we make any updates or changes to this Privacy Policy, all modifications will be posted to this Site, and will be effective immediately upon our posting. Using RIOT Service, or using the Site, after updates are posted and effective constitutes acceptance of any changes.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect personal information of all Users of RIOT (including visitors to its Site) that You Provide Us. When you register on our Site you are required to provide us your username/email address and password. In order to purchase any item or service on our Sites you must also provide us with further information such as full legal name, phone number, address, email address, and payment information. If you participate in our opinion polls, surveys, contests, or any other promotion you may be required to provide additional personal information in connection with your response or entry. This additional information provided by You will be collected by Us. Additionally, you may choose to make other personal information available to us in connection with the consignment of an item, if you submit a video or blog for publication on the Site, email us, or invite a friend to join the Site.

USE OF PERSONAL INFORMATION WE COLLECT

We use the personal information we collect to provide you with information, products, and services that you request and that we believe may be of interest to you. We use the personal information that we collect to register users, process requests and orders (including membership registration), communicate with you, provide you with other services, offers, and updates, as well as to administer our Site and comply with applicable laws.

COMMUNICATING WITH YOU

We may communicate with you about topics we believe you may be interested in, including through newsletters, alerts, and reminders about recurring event sales. From time to time we may send you service-related emails, such as a welcome email when you register for the Site.

If you provide us personal information when you communicate with us (including in person, by phone, or via email) this information may be shared with a Customer Care representative, employee, or expert that is most likely to be able to address your inquiry.

OPINION POLLS AND SURVEYS

We may share personal information we collect from your responses to opinion polls or surveys with third parties. If we do so, we will provide you with notice and the opportunity to consent.

CONTESTS, SWEEPSTAKES, AND PROMOTIONS

If you enter a contest or sweepstakes conducted by RIOT and/or one of our partners, we may contact you in connection with that particular contest or sweepstakes.

ONLINE TRACKING

RIOT employs the use of cookies. By using RIOT's website you consent to the use of cookies. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies. Websites typically use temporary cookies called “session” cookies to ensure that you are recognized when you move from page to page within one site and that any information you have entered is remembered. Websites also use cookies called “persistent” cookies to enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. RIOT uses both persistent and session cookies when a user arrives at our Site. Cookies enable our systems to gather information about your navigational patterns through the site. Viewers have the option to accept or disable cookies at any time through their browsers. If you block or refuse to accept cookies, or delete cookies between visits to the site, you may not be able to access or use certain features or functions of our Site.

We use this information to analyze demographic and other trends, administer the site, track aggregate usage of the Site, and provide you with relevant advertising.

SHARING OF PERSONAL INFORMATION

THIRD PARTIES

We may provide contractors access to your personal information in the course of assisting in operating our business and providing products or services to you. These contractors include email providers, mail houses, shipping firms, companies that provide us with marketing services or services and/or content for the operation and maintenance of our Site or Service, and other such third parties. Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. We require our contractors to keep the personal information they are provided confidential and to comply with the terms of this Privacy Policy.

We will not rent, sell or share your personal information with third parties without your consent except to provide you with a product or service you request or as described in this Privacy Policy.

LEGAL DISCLAIMER

We may disclose personal information pursuant to a request from law enforcement or pursuant to other legal or regulatory process, or as otherwise required by law, or, in our sole discretion, to to determine your credit status or enable debt collection, or for insurance claim processing, or to prevent harm to yourself or others, or to initiate legal proceedings to recover losses of or otherwise protect our rights or property, including to enforce this Privacy Policy or our Terms of Service, In the event that we are legally compelled to disclose your personal information to a third party, we will make reasonable efforts to notify you unless doing so would violate the law or court order.

In our sole discretion, we may also disclose information we collect to a third party when we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct.

Information collected from this site may also be transferred as part of a merger or other combination, or as part of a restructuring, bankruptcy, transfer of assets, or to our successors in interest.

YOUR PRIVACY CHOICES

UPDATES TO YOUR INFORMATION

At your request, we will make efforts to update, change or delete personal information RIOT maintains about you. In order to enforce the terms of this Privacy Policy, resolve disputes, or provide information to satisfy applicable governmental laws, regulations, investigations or proceedings, we may need to retain your personal information in our files.

CHOICE/OPT-OUT

Users who no longer wish to receive our newsletters, alerts, or promotional communications may opt-out of receiving these communications.

HOW TO EXERCISE YOUR CHOICES

You may notify us of your choices or preferences by accessing your “Account Info” on the Site, or by contacting us as set forth in the “How to Contact Us” section below.

ADDITIONAL INFORMATION

TRANSFERS OF PERSONAL INFORMATION

Personal information collected from this Site will be transferred to and processed in the UAE. All users, including, without limitation, users in the Middle East countries, fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with RIOT standard operations, including the collection, storage, and processing of such information We may also transfer personal information to service providers or other third parties with whom we have contractual agreements. Other countries where your personal information may be processed may have different legal protections for personal information than your country of origin, including different standards for access by law enforcement, courts, or other governmental authorities. Do not use this Site if you do not agree to the transfer and processing of your personal information in the UAE or other countries outside your country of residence, or by third parties with whom we have contractual agreements that include requirements for privacy and security measures.

THIRD PARTY WEBSITES

This Site contains links to other websites provided by third parties. Please be aware that we do not control these third party websites or any of the content contained on those websites. Once you have left our Site, we cannot be responsible for the privacy practices of such other websites. We encourage you to exercise caution and to read the privacy policy for the website you visit. The inclusion of hyperlinks to third party websites on our site in no way constitutes an endorsement by us of such websites' content, actions or policies.

AGGREGATED INFORMATION

We may share aggregated information about you with third parties. Aggregated information is non-personal information about you that is combined with the non-personal information of other users. These are for the use of, but not limited to,Server Statistics. We collect general statistics to track user trends on our Site. These statistics include hits to our server, the types of browsers used to access our Site, page views, and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. In order to prevent the introduction of viruses and hackers into the RIOT site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of the RIOT site.

ACCESS BY CHILDREN OR MINORS

Our Site is not directed to children under the age of 13, and our Terms of Service prohibit minors from using our Site or Service. We do not knowingly collect any information from children under 13.

CREDIT INFORMATION

Credit Card details are not stored our database or server, and are processed through a secure SSL environment.

SECURITY

We take precautions to protect information that we collect from our Users. We protect the information entrusted to us through physical, technical and administrative safeguards. These protections include restricting access to personal information to employees who need the information to perform a specific job. RIOT provides its employees training on its security and privacy practices.

However, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at info@riothere.com.