We hope that you love your purchase, but if not, please follow these steps to process a return. Please note that Hermes Birkin and Kelly bags cannot be returned, in addition to swimwear, all “Final Sale” items and purchases made using any promotion code (except WELCOME).
- Please visit "My Orders” in your Buyer's Dashboard and click on “Refund". You have 3 business days to complete this step, after which returns will not be accepted. Our couriers will then pick up the item within 2-3 business days. Please package the return items securely, using the original shipping box if possible. Be sure to include all original packaging and enclosed materials including invoice, authenticity cards, and dust bags.
- Once we receive your return in our warehouse, please allow 7-10 business days to process your return and for the refund to take effect. Refunds will be done only through the Original Mode of Payment. (Cash on delivery orders are refunded through bank transfer). We’ll notify you by email once we have received and processed your return.
- Refund amount includes 100% of the value of the item but does not include the shipping fee or any customs duties paid for importation, nor any additional charges from your credit card provider.