In light of the global pandemic of COVID-19 (Coronavirus), we will be continuously updating this page information to make sure all of our sellers and customers feel safe and supported.
We know our customers and sellers are temporarily being impacted in different ways by this situation. Below we’ve provided information to our Seller and Buyers FAQs to deliver the most relevant guidance and advice for you.
Stay home, Stay Safe
The RIOT community is our first priority. You’ve contributed to changing the fashion narrative and inspired an industry to rethink its impact on the world. The future is dependent on you in many different ways right now. That’s why we’re asking you to stay home. We know you’ve heard this already but it’s serious. Help protect people who are vulnerable, even if you aren’t.
Shop online, ship from home
The good news is that you can support RIOT and its sellers by shopping as you always have and help small businesses make ends meet. Our fulfilment centre is temporarily closed and therefore shipping might take a bit longer but we promise that we are doing our very best to ship your orders as quickly as we possibly can.
Open as unusual
We’ll continue to develop ways to support you all, from sharing content to inspire you in new ways such as styling tips, project collaborations, edits of new drops and how to maintain your style during the lockdown, to practical tips on detoxing your wardrobe like a pro!
Keep the lines open
We want to keep talking to you – sharing new content and using our platform to find ways we can inspire each other from home. So keep talking to us. Tell us what you want to know, share what you’re wearing and what you’re doing to get through this with @RIOT_here and as always, DM and comment on our posts. You can also contact us through email firstname.lastname@example.org or you can call us on +971 (0)59 595 0160.
Stay safe and we will see you on the other side